Operator review
We verify your evidence and contact the operator with your ticket ID for a formal response.
Help when things go wrong
Complaints and disputes process
We help you document issues, push for fair resolutions, and steer complaints to the right authority.
Before you escalate
- Take screenshots of the issue, terms, chats, and any error messages.
- Save transaction IDs, timestamps, and payment method used.
- Request a formal complaint ticket ID from the casino support team.
- Keep communication polite and factual; avoid multiple simultaneous threads.
- Check the casino licence and regulator on our Casino Regulation page.
Our escalation ladder
ADR or ombudsman
For licensed markets, we push the case to the regulator-approved dispute body (e.g., eCOGRA, IBAS).
Regulator notification
If tools are removed or payments stall, we notify regulators and may delist the brand from AllBonusCodes.com.
See Player Safety for how we act on red flags.
Where to escalate by market
United Kingdom
ADR first (IBAS or eCOGRA) then UKGC. Only licensed sites listed on our UK page.
Canada
Use provincial ombudsman (e.g., iGO for Ontario) with your chat and payment logs.
Australia
Report to state regulators and ACMA for advertising or self-exclusion breaches; BetStop covers all licensed sites.
New Zealand
Complaints route through DIA. We encourage using Gambling Helpline if stress is building.
South Africa
Escalate to the relevant provincial gambling board with proof of deposits and identity checks.
Evidence checklist
- Account email, username, and country of registration.
- Deposit and withdrawal records with times and amounts.
- Full bonus terms captured when you opted in.
- Support transcripts showing responses and promised timelines.
- Screenshots of any responsible gambling limits or self-exclusion requests.
If you need to stop playing
Pause now. Self-exclude via the casino, then use national blocking tools like GAMSTOP (UK) or BetStop (AU). We place your wellbeing first and can help remove links from your view—contact us through Contact if you need assistance.