Licensing & integrity
Valid licences, clean compliance history, clear ownership, and published complaint paths.
Our methodology
How we rate casinos
Our scoring is human-led, transparent, and built on licensing, fairness, payments, safety tools, and real player outcomes. Bonuses never outweigh player protection.
Our rating pillars
Terms & transparency
Wagering, expiry, max wins, and game weighting must be upfront, readable, and fair.
Player outcomes
Complaint ratios, responsiveness, dispute handling, and verified payout performance.
Payments
Method coverage, fees, min/max, and withdrawal speed tested. Unclear fees are a fail.
Safety & controls
Deposit limits, loss limits, time-outs, self-exclusion, and reality checks must be easy to find and use.
Step-by-step: how we rate
- License & ownership check: Validate licence, corporate entity, and prior sanctions.
- Terms deep-dive: Read bonus T&Cs: wagering, expiry, max wins, game weighting, payment exclusions.
- Payments test: Check available methods per market, fees, limits; run test deposits/withdrawals.
- Product quality: Stability, mobile UX, game fairness signals (RTP publication, provider reputation).
- Support & disputes: Speed of live chat/email, clarity on escalation and ADR/ombudsman paths.
- Player feedback scan: Complaint density vs. size, themes (payout delays, KYC friction), resolution rate.
- Safer gambling tools: Visibility and ease of setting limits, self-exclusion, and session reminders.
- Ongoing monitoring: Weekly offer checks; quarterly compliance sweeps; immediate action on red flags.
What disqualifies a casino
- Unlicensed, expired, or misleading licence claims.
- Hidden or predatory terms (e.g., extreme wagering, stealth max wins, unfair bonus-abuse clauses).
- Persistent payout delays or withholding funds without clear cause.
- Missing or hard-to-use safer gambling tools.
- Unresolved complaint patterns or regulator sanctions.
How we handle complaints
Complaints inform our scores and removals.
- We log themes (payouts, KYC, bonus disputes) and track response speed.
- We down-rank or delist brands with unresolved or repeated verified issues.
- We prioritize casinos that publish ADR/ombudsman routes and respond within 24 hours.
Update cadence
- Offers: checked weekly; faster when a promo changes or expires.
- Safety/terms: quarterly compliance sweeps per brand.
- Red flags: immediate review for licence actions, payment outages, or spike in complaints.
Editorial independence
Commercial agreements never override our safety, fairness, or responsible gambling standards. If a partner fails our criteria, we delist them.
FAQ
Do you accept payment for higher rankings?
No. Listings must pass our criteria. Partners cannot buy placement over safer options.
How do you verify payments and bonuses?
We test deposit/withdrawal flows and read bonus terms line by line, focusing on wagering, expiry, and eligible games.
How often is data refreshed?
Offers weekly, compliance quarterly, and immediately on any red flag (licence, payments, complaints).
Where can I see your safety stance?
See our player safety guide and why trust us page.